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Check these in order:
  1. Deposit confirmed — Go to Account and confirm your Hyperliquid deposit shows as confirmed. It can take a few minutes after your Hyperliquid account shows the USDC balance.
  2. Agent is active — On the dashboard, confirm the status pill shows LIVE (not PAUSED or DISCONNECTED).
  3. Credits available — Go to Account and check your credit balance. The agent pauses automatically when credits reach zero.
  4. Next run countdown — The dashboard shows when the agent will next run. If the countdown is there, it’s working — it just hasn’t fired yet.
Higher-frequency schedules and larger token whitelists use significantly more credits.To reduce credit consumption:
  • Switch from a 15-min or 30-min schedule to 1h or 4h
  • Reduce your whitelist to 3–5 tokens
  • Disable data sources not referenced in your strategy
  • Switch to a lighter model (DeepSeek Flash, Llama 3.3)
Go to Buy Credits (left nav or Account screen) to top up, or go to Token Dashboard to stake SHEKEL for ongoing passive credit rewards.
If the agent’s decision was to trade but the order wasn’t placed:
  1. Check your Hyperliquid account has sufficient margin for the position size
  2. Open the trade log on the dashboard — every skipped trade has a reason logged (“insufficient margin”, “position limit reached”, etc.)
  3. The agent may have decided to WAIT — WAIT decisions are logged with full reasoning. Open the decision details to read why.
  1. Make sure you have a stable internet connection
  2. Try force-closing and reopening the app
  3. If the error persists, the backtest engine may be temporarily unavailable. Check again in a few minutes.
Backtests run in the cloud — you can close the app and return later. Active runs appear on the dashboard.
For live agents:
  • Confirm the URL is https:// (not http://)
  • Test the URL directly in a browser — it should return valid JSON
  • Confirm the endpoint responds in under 5 seconds
  • Check the URL resolves to a public IP (not localhost or a private range)
For backtests:
  • Verify your response includes the data array with time fields in milliseconds
  • Confirm timestamps are aligned to 4h UTC boundaries (00:00, 04:00, 08:00, 12:00, 16:00, 20:00)
  • If you’ve updated historical data, clear the cache at .cache/custom/ to force a fresh fetch
  • Check that start_ms and end_ms parameters are handled correctly — the engine passes them as query strings
See Custom Data Endpoint for the full API contract.
If you see stale data after reinstalling:Go to Android Settings → Apps → Shekel → Clear Data, then reopen the app.This clears the local cache. You’ll need to re-enter your API key on next launch.
  1. Make sure you’re on the correct network — SHEKEL staking is on Base (chainId 8453)
  2. Try a different wallet app (MetaMask, Phantom, or Coinbase Wallet all work)
  3. Ensure your wallet app is up to date
  4. Try disconnecting and reconnecting from Account → Connect Wallet
This is expected behavior. If your portfolio dropped to or below your Max Drawdown threshold, the agent paused automatically.
  1. Review your open positions — they remain active and may need to be managed manually
  2. If the drawdown was due to normal market volatility rather than a strategy failure, consider increasing your Max Drawdown % in Modify Agent
  3. Tap Resume on the dashboard when you’re ready to restart
Your agent in chat can help you analyze whether the pause was warranted: “You paused for drawdown. Walk me through what happened.”

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Email

support@shekel.xyz